We provide a 1-year whole-machine warranty. During the warranty period, non-human damage is repaired free of charge. The compressor of environmental chambers and other long-life parts follow the manufacturer warranty terms.
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FAQ
Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Yes. We can apply your brand name, logo, color scheme and controller interface language on the machines (OEM), or develop an exclusive design for your market (ODM). Tell us your branding requirements before production.
To quote accurately, please share: product type and dimensions, test items and relevant standards, required capacity or number of stations, working environment, power supply and voltage. The more detail you provide, the more precise the scheme and quotation will be.
Yes. We provide an English operation manual, video guidance and remote commissioning support. For turnkey projects we can send engineers for on-site installation and operator training. Travel and accommodation costs are quoted separately.
Customized equipment generally takes 30-45 working days from design confirmation. Standard models ship within 15-25 working days. Complex turnkey projects (multiple stations or complete laboratories) take 45-60 working days. We always confirm the delivery date in the order contract and share progress updates.
All measurement instruments used on our machines are calibrated by accredited laboratories, with calibration certificates included in the delivery package. We also recommend annual recalibration and can guide you through the procedure remotely.
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