Answers to Your Questions

We provide a 1-year whole-machine warranty. During the warranty period, non-human damage is repaired free of charge. The compressor of environmental chambers and other long-life parts follow the manufacturer warranty terms.

Yes. We provide an English operation manual, video guidance and remote commissioning support. For turnkey projects we can send engineers for on-site installation and operator training. Travel and accommodation costs are quoted separately.

For any issue, contact our after-sales team via email or WhatsApp with photos or a short video. We provide 24-hour online remote support to diagnose and guide repairs. Spare parts are shipped express if replacement is needed.

We keep spare parts for all delivered models for at least 10 years after purchase, and guarantee lifetime technical support. Common wear parts (sensors, valves, relays) are kept in stock for express shipment.

We are located in Xiaolan Town, Zhongshan City, Guangdong Province, China — the heart of the home appliance manufacturing cluster. Our factory integrates R&D, sheet metal processing, assembly, testing and after-sales service under one roof.

Our team has more than 20 years of combined experience in the testing equipment industry. We have served 100+ factories and laboratories across 30+ countries, from Southeast Asia to Europe.

Our customers include gas stove and integrated cooker plants, wall-hung boiler manufacturers, water heater factories, kitchen appliance makers, component suppliers and third-party testing laboratories.

We respect customer confidentiality, but we are happy to arrange video calls with existing customers in similar industries or share published case studies (see the Project Cases section) as references.

Yes. We design and build non-standard test equipment from scratch — machines are drawn, engineered and manufactured for your exact test items, parameters, standards and production line layout, not modified standard products. Send us your test requirements and we will reply with a technical scheme within 3 working days.

To quote accurately, please share: product type and dimensions, test items and relevant standards, required capacity or number of stations, working environment, power supply and voltage. The more detail you provide, the more precise the scheme and quotation will be.

Customized equipment generally takes 30-45 working days from design confirmation. Standard models ship within 15-25 working days. Complex turnkey projects (multiple stations or complete laboratories) take 45-60 working days. We always confirm the delivery date in the order contract and share progress updates.

Yes. We can manufacture strictly according to your drawings, technical documents or samples. Our engineers will verify key parameters and tolerances with you before production to make sure the result matches your design intent.

For non-standard test equipment, the minimum order quantity is 1 set. Each machine is built to order, so you can start with a single prototype line and expand later with the same design.

All machines are packed in export-grade wooden cases with internal shock protection and moisture-proof treatment. The packing meets international shipping standards and protects the equipment through sea or air freight.

We ship by sea (FCL or LCL), air freight or international express depending on the size and urgency. Sea freight to most Asian ports takes 5-15 days, to Europe about 30-40 days; air freight is usually within 7-10 days worldwide.

Shipping cost depends on the trade term: under FOB we arrange delivery to the designated port; under CIF we cover freight and insurance to the destination port; under EXW you arrange pickup from our factory. We will confirm all logistics costs clearly in the quotation.

We accept T/T bank transfer, and for small amounts we also support Western Union and PayPal. For new customers, we generally require 30% deposit and 70% balance before shipment; payment terms can be discussed for long-term partners.

Yes, we accept irrevocable Letter of Credit (L/C) at sight for larger orders. Please provide your issuing bank details and we will confirm the terms with our bank.

For turnkey projects we can agree on a milestone payment schedule — for example 30% deposit, 40% before shipment, 20% after installation acceptance and 10% after the warranty period. Specific terms are negotiated per project.

Our equipment is developed in line with IEC, EN and GB standards for gas appliances, electric appliances and environmental testing — including EN 30, EN 26, EN 15502, GB 16410, GB 6932, IEC 60335 and IEC 60068 series. Tell us the standards your product must meet, and we will configure the machine accordingly.

Yes. The electrical system of each machine is CE compliant, and we can provide CE certificates and technical documentation. For machines used in certification testing, we also supply the calibration reports of the built-in instruments.

Yes. Besides international standards, we often build machines for enterprise internal standards and acceptance criteria. Share your standard documents with our engineers and we will implement the exact test methods and pass/fail thresholds.

All measurement instruments used on our machines are calibrated by accredited laboratories, with calibration certificates included in the delivery package. We also recommend annual recalibration and can guide you through the procedure remotely.

Yes. Our machines reproduce the test conditions required by certification standards, so you can verify your products in-house before sending them to a third-party laboratory — reducing rework and shortening time-to-market.

We support EXW, FOB, CIF and other common Incoterms. For most overseas orders we recommend FOB Shenzhen or Guangzhou; for turnkey projects we can also provide DDP service including customs clearance and inland delivery.

Yes. We provide the complete export documentation package — commercial invoice, packing list, bill of lading, certificate of origin, CE certificates and calibration reports — and our freight partners handle customs clearance smoothly.

Yes. We can apply your brand name, logo, color scheme and controller interface language on the machines (OEM), or develop an exclusive design for your market (ODM). Tell us your branding requirements before production.

Of course. Customers are welcome to visit our Zhongshan factory to see the workshop, inspect machines under test and meet our engineers. For customers who cannot visit, we provide video factory tours and live testing demonstrations.