We respect customer confidentiality, but we are happy to arrange video calls with existing customers in similar industries or share published case studies (see the Project Cases section) as references.
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FAQ
Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Our customers include gas stove and integrated cooker plants, wall-hung boiler manufacturers, water heater factories, kitchen appliance makers, component suppliers and third-party testing laboratories.
All machines are packed in export-grade wooden cases with internal shock protection and moisture-proof treatment. The packing meets international shipping standards and protects the equipment through sea or air freight.
Customized equipment generally takes 30-45 working days from design confirmation. Standard models ship within 15-25 working days. Complex turnkey projects (multiple stations or complete laboratories) take 45-60 working days. We always confirm the delivery date in the order contract and share progress updates.
Yes. We provide an English operation manual, video guidance and remote commissioning support. For turnkey projects we can send engineers for on-site installation and operator training. Travel and accommodation costs are quoted separately.
We accept T/T bank transfer, and for small amounts we also support Western Union and PayPal. For new customers, we generally require 30% deposit and 70% balance before shipment; payment terms can be discussed for long-term partners.
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