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Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Yes, we accept irrevocable Letter of Credit (L/C) at sight for larger orders. Please provide your issuing bank details and we will confirm the terms with our bank.
We accept T/T bank transfer, and for small amounts we also support Western Union and PayPal. For new customers, we generally require 30% deposit and 70% balance before shipment; payment terms can be discussed for long-term partners.
For turnkey projects we can agree on a milestone payment schedule — for example 30% deposit, 40% before shipment, 20% after installation acceptance and 10% after the warranty period. Specific terms are negotiated per project.
For non-standard test equipment, the minimum order quantity is 1 set. Each machine is built to order, so you can start with a single prototype line and expand later with the same design.
Yes. We provide an English operation manual, video guidance and remote commissioning support. For turnkey projects we can send engineers for on-site installation and operator training. Travel and accommodation costs are quoted separately.
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