All machines are packed in export-grade wooden cases with internal shock protection and moisture-proof treatment. The packing meets international shipping standards and protects the equipment through sea or air freight.
Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Yes. We provide an English operation manual, video guidance and remote commissioning support. For turnkey projects we can send engineers for on-site installation and operator training. Travel and accommodation costs are quoted separately.
We are located in Xiaolan Town, Zhongshan City, Guangdong Province, China — the heart of the home appliance manufacturing cluster. Our factory integrates R&D, sheet metal processing, assembly, testing and after-sales service under one roof.
For any issue, contact our after-sales team via email or WhatsApp with photos or a short video. We provide 24-hour online remote support to diagnose and guide repairs. Spare parts are shipped express if replacement is needed.
We keep spare parts for all delivered models for at least 10 years after purchase, and guarantee lifetime technical support. Common wear parts (sensors, valves, relays) are kept in stock for express shipment.
Yes. The electrical system of each machine is CE compliant, and we can provide CE certificates and technical documentation. For machines used in certification testing, we also supply the calibration reports of the built-in instruments.
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